Refund Policy Overview
Connect India is committed to fair and transparent refund practices. This policy outlines the conditions under which exam fees may be refunded.
1. Refund Eligibility Window: 7 Days
Review Period: You may request a refund of your exam fee within 7 days from the date of payment.
Eligibility Criteria: Refunds are available only if:
- The refund request is submitted within 7 calendar days of payment
- You have not commenced or submitted the assessment
- The request is made before accessing assessment materials
After 7 Days: Refund requests submitted after 7 days from the payment date will not be entertained, except in cases of technical failure or service unavailability caused by Connect India.
2. Assessment Submission & Non-Refundable Fees
Assessment Started: Once you begin the assessment or access exam materials, the fee becomes non-refundable, even if not submitted.
Submitted Assessments: All exam fees for submitted assessments are non-refundable. This includes partial submissions.
No Refund on Results: Refunds will not be issued after results are communicated or accessed.
3. Refund Request Process
How to Request: To request a refund within the 7-day window, contact us at support@connectindia.shop with:
- Your registered email address and candidate ID
- Payment receipt or transaction ID
- Clear reason for the refund request
Verification: Our team will verify your refund request against our records.
Processing Time: Approved refunds will be processed within 5-7 business days to the original payment method.
4. Non-Refundable Scenarios
- Refund requested after 7 days from payment
- Assessment has been started or accessed
- Assessment has been submitted (partially or fully)
- Candidate is ineligible due to non-compliance with assessment rules
- Payment gateway or processing charges (where applicable by Cashfree)
- Refunds claimed after results have been communicated
5. Technical Issues & Exceptions
Platform Failures: If a technical failure or service outage caused by Connect India prevents you from completing the assessment, we will work with you to resolve the issue.
Case-by-Case Review: Exceptional refund requests due to genuine technical issues will be reviewed individually by our team.
Alternative Options: We may offer alternatives such as fee credit for a future assessment instead of a cash refund.
6. Payment Method & Refund Processing
Secure Processing: All payments are processed through Cashfree Payments, a PCI-DSS compliant payment gateway.
Refund Reversal: Approved refunds are reversed to the original payment method. Bank processing times may vary (typically 3-5 business days).
Transaction Fees: Cashfree transaction processing fees, if any, will not be refunded.
7. Disputes & Chargebacks
If you dispute a transaction or file a chargeback with your bank without first contacting us, it may result in suspension of your candidate account and disqualification from future assessments with Connect India. We encourage you to contact us first to resolve any concerns.
8. Policy Changes
Connect India reserves the right to modify this refund policy at any time. Major changes will be communicated via email to registered candidates. Continued use of the Platform signifies acceptance of updated policies.
9. Contact for Refund Requests
Email: support@connectindia.shop
Subject Line: "Refund Request - [Your Candidate ID]"
Response Time: We aim to respond to refund requests within 2 business days
Address: Godrej Genesis Building, Unit No. 1203, 12th Floor, Sector V, Salt Lake, West Bengal 700091, India
Last Updated: September 2026
Key Point: Refund requests must be submitted within 7 days of payment and before starting the assessment. After 7 days or upon accessing assessment materials, fees are non-refundable.